Get all comments from ticket

Time	Status	User Agent
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Time

Status

User Agent

Retrieving recent requests…

Get Comments by Ticket ID

Returns a list of all comments associated with a given ticket, ordered chronologically. Each comment includes the author, timestamp, and full text. This is the primary way to track the conversation thread on a ticket — for example, to check whether an underwriter has responded to an Instant Funding request.

Endpoint

GET /api/v1/tickets/getCommentsByTicketId

Authentication

Basic HTTP Authentication required.
Encode username:password in Base64 and pass in the Authorization header:

Authorization: Basic {base64(username:password)}

When to use

Use this endpoint to poll for updates on an open ticket or to display the full conversation history to an ISO agent. This is step 3 in the typical Instant Funding workflow — after creating a ticket with POST /api/v1/tickets/create, call this endpoint periodically to check for responses from the Underwriting department.

Query Parameters

Parameter	Type	Required	Description
`id`	integer (int32)	Yes	Merchant profile ID associated with the ticket.
`ticketId`	integer (int32)	Yes	ID of the ticket whose comments to retrieve.

Response

200 OK

Field	Type	Description
`data`	array	List of comment objects for the ticket.
`data[].ticketCommentId`	integer	Unique ID of the comment.
`data[].createdDate`	string (date-time)	ISO 8601 timestamp of when the comment was posted.
`data[].createdBy`	string	Username or display name of the comment author.
`data[].text`	string	Full text content of the comment.
`requestId`	integer	Internal request tracking ID.
`success`	boolean	`true` if the comments were retrieved successfully.
`error`	string	Error message if the operation failed.
`validationErrors`	array	List of field-level validation issues.

{
  "data": [
    {
      "ticketCommentId": 7710,
      "createdDate": "2026-05-15T09:10:00Z",
      "createdBy": "[email protected]",
      "text": "Please enable Instant Funding for merchant Sunshine Retail LLC. Banking application submitted."
    },
    {
      "ticketCommentId": 7712,
      "createdDate": "2026-05-20T14:32:00Z",
      "createdBy": "[email protected]",
      "text": "We have reviewed the banking application. Please provide a copy of the voided check to proceed with Instant Funding activation."
    },
    {
      "ticketCommentId": 7715,
      "createdDate": "2026-05-21T08:05:00Z",
      "createdBy": "[email protected]",
      "text": "Voided check has been attached. Please review and proceed."
    }
  ],
  "requestId": 98129,
  "success": true,
  "error": null,
  "validationErrors": []
}

Error Codes

Code	When it happens
400	Missing or invalid query parameters (`id` or `ticketId`).
401	Invalid or missing Basic Auth credentials.
403	User does not have permission for this operation.
404	Ticket not found for the given `ticketId`.
500	Internal server error.

Common Mistakes

Omitting the id (merchant profile ID) — both id and ticketId are required.
Treating an empty data array as an error — a ticket with no comments returns success: true with an empty array.
Not checking createdBy to distinguish ISO-submitted comments from underwriter responses.

Related Endpoints

POST /api/v1/tickets/comment — Add a new comment to the ticket.
GET /api/v1/tickets/getCommentById — Retrieve a single comment by its ID.
GET /api/v1/tickets/getTicketById — Check overall ticket status alongside comments.

Example

curl -X GET "https://hq.staging.netevia.dev/api/v1/tickets/getCommentsByTicketId?id=70269&ticketId=48291" \
  -H "Authorization: Basic $(echo -n 'username:password' | base64)"